We strive to deliver your packages as quickly and efficiently as possible.
What you may expect whilst ordering through our shop:
- Same day send off? We are able to send your package out when your order and pay before 16.00 UTC.
- Product not available? Whenever we don’t have a product on stock it shows on the product page. You will also be notified of this as well.
- Tracking your order. After we have handed over your package to our carrier an e-mail will be send to you with a track and trace code. This way you will be able to track your package and if needed change the delivery date and address.
- Who delivers your package? At the moment we make use of PostNL and DPD as carriers. We have a great relationship with both carriers and trust them with your deliveries. Whenever something doesn’t go as planned with your delivery please let us know as quickly as possible.
This is how you return your products
It is really simple to return your products. As stated in the law you are allowed to return goods, without stating the reason, within 14 days after delivery. Would you like to return your products? Please let us know via the contactformulier and send the product within 14 days after receiving it to: ZeroWater-EU Herenweg 15 3602AM Maarssen Nederland Please make sure you add a note with your contact information so that we can refund your order.
We can only reimburse products in their entirety when adhered to the following return-conditions. The product can be tried out as would be done in a normal brick and mortar shop. This means you can take the product out of its packaging unless it contains a seal. This is the case with our ZeroWater waterfilters therefore these can not be returned due to health and safety concerns. Is the product you return damaged than we are allowed to charge costs for this. Please make sure to also return the original product packaging.
exchanging the product
Of course you have the option to exchange the product. Above-mentioned conditions still apply. 5 days after receiving the package we will send out the exchange product. Please do take into account that the cost for returning the product have to be paid by the consumer.
Whenever you return a product we will refund all costs, including the shipping costs for delivering your product, within 14 days after the return package has been received. Please do take into account that the costs for returning the package will not be refunded and have to be paid by the consumer.